Terms and Conditions
* Stocking Dealer –SD (wholesale) pricing applies for qualified customers with a retail location(s).Stocking Dealer $2000 Minimum Order/$500 Re Order
* Non-Stocking Dealer - NSD (Designer) pricing applies to accounts that do not have a retail/resale location. $500 Minimum Order/$250 Re Order
For a Non-Stocking Dealer (Designer) to obtain Stocking Dealer (wholesale) pricing, the customer must purchase $4000 Annually (Based on a 12 Month rolling calendar).
* There will be a 30% under minimum fee added to any order under minimum whether SD or NSD plus a $25 additional freight cost will be added.
First Orders are accepted on a prepaid or credit card basis only. Prepaid orders require a company check or wire transfer prior to shipment. Credit card orders must have the account name, account number, billing address, expiration date and the CVV. Credit Cards are charged prior to shipment. We accept the following Credit Cards; American Express, Visa, Master Card and Discover. There is a 3.5% processing fee for any credit card charges. PayPal is also accepted.
Domestic and Canadian EFT payments are subject to a $25 bank fee; International wire transfers are subject up to a $50 bank fee.
There will be a $35 returned check fee on all returned checks or credit card disputes.
50% Deposit to be paid at time of order on all special orders. Balance will be paid prior to shipment.
Terms Net 30 for customers who have submitted a satisfactory credit application with references-available only for second and subsequent orders. Net 30, according to our interpretation, means payment is due within 30 days of the invoice date. Any past due balances will be assessed an annual finance charge of 18%. Future orders will not be released for shipment until all past due balances are paid in full, including the finance charges.
Light & Living LLC requires customers to have a valid and up to date Resale Certificates ST-5 on file at the time of invoice on purchases. Light & Living LLC reserves the right to charge any customer found to not have a valid resale certificate all applicable states taxes. In the absence of a valid resale certificate, orders will be sold and applicable sales tax will be billed prior to shipment. Sales tax cannot be refunded. This includes sales tax billed on back ordered items expected to ship on a future date.
Freight Charges are based on a percentage of sale, service level, and ship to location. Show Specials or freight promotions occur periodically so contact www.light-living.com or your sales representative for information on Freight charges.
Please note any delivery address requested for a change after items have left our warehouse will be subject to additional shipping charges.
Customers are required at time of order to notify Light & Living sales member or customer service if shipment is going to a residential address, require a lift gate or inside delivery as additional fees may apply.
Light & Living LLC will generally deliver in stock merchandise within1- 4 weeks from date of order with complete information. Order acknowledgments are provided at the time of order placement. When exceptions apply, the customer will be informed of the item status at time of order if any backorders apply.
Custom Orders please allow up to 180 Days for delivery from time order is confirmed and deposit has been received.
*Orders requiring expedited processing see below:
Rush Fee ($45) - Rush Orders will be processed and shipped within 3 business days.
Hot Rush Fee ($95) - Hot rush orders will be processed and shipped within one (1) full business day after receiving payment. We will do our best to meet your requested date; however, it is not guaranteed based upon order size, delivery requirements, weather, etc.
Drop Ship Fee ($25) - Shipments going to any address other than a customer’s own location/warehouse, or the receiver will be considered a drop ship and will incur an additional fee for service.
Every effort is made to ship product as quickly as possible, but occasionally items are backordered. Customer will be informed at time of order whether items are on backorder. Backorder items will ship as available, without notice. Back orders less than $50.00 and/or older than 6 months will be cancelled. If there are any instructions regarding backorders please indicate these at the time the order is placed.
Most orders ship via UPS or FedEx. Larger items and volume orders will be shipped via common carrier. We reserve the right to select the carrier of our choice, and if customer elects to use their own carrier they agree to assume responsibility for any and all transportation charges. All LTL shipping and handling charges from our dock are prepaid, FOB- Atlanta, GA. All shipments are packed very carefully using standard approved packing methods. Residential delivery and commercial non dock and/or special handling by an LTL Carrier will incur additional charges.
a. When shipping to a receiver, Light & Living cannot be held responsible for any damages to the item(s) after the shipment has been tendered to, and signed for by the receiver. A Receiver’s responsibility and duty is to unpack, inspect and sign for the shipment on behalf of their customer. If there are damages found to the item during their inspection process, the receiving company must make note of them on the Bill of Lading (BOL) and contact Light and Living at firstname.lastname@example.org immediately. Light & Living is not responsible for any damages once the items have been moved from the receiving company if there are not exceptions noted on the original Bill of Lading (BOL).
b. Light & Living does not offer white glove service (inside, light assembly, room of choice, trash removal, delivery appointment) should this service be required, the customer is responsible for arranging this service as same rules apply as listed in (a).
c. Freight Schedule- See Map (SEE MAP BELOW)
d. Shipments going to States (Alaska, Hawaii, Puerto Rico) or Countries not on the
main land must ship to a main land U.S. address. Customer is responsible for arranging freight forwarder and paying all duties, taxes and fees associated.
International & Proforma Orders
All international orders are sold on “Ex-works” basis. Customers must make all shipping arrangements with their own freight forwarders. International orders require a minimum of a 50% deposit including the freight on the order to start reserving products. Once inventory is accumulated to equal this amount, the order will be picked, packed and shipped. At that time, the customer will be notified of the remaining dollar amount of the order. Those funds will need to be wired to Light & Living LLC. Once these funds have been received, Light & Living LLC will then begin to hold merchandise until the order is complete or until the customer requests that the goods be shipped. On international orders, a valid proof of export is required to be received by Light & Living LLC within 30 days of invoice, or you will be charged sales tax on the merchandise. All goods exported to Mexico through border states (TX, NM, AZ and CA) must use the Border States Uniform For Resale Certificate in lieu of proof of export documents. International orders paid by credit card are not subject to any additional service fees. Canceled orders that have been packed are subject to a 25% restocking fee.
Proforma orders are considered to be “hold for confirmation” until a deposit is received. Proforma invoices not confirmed and deposit’s received will be canceled after 45 days. No items will be allocated from inventory for a proforma order until deposit is received.
Re-consigned or Refused Shipments
The customer is responsible for all additional shipping and handling charges on re-consigned shipments. All refused shipments are subject to a 25% restocking fee and shipping charges both ways.
Upon receipt of shipment, please count the number of pieces (skids/crates) and boxes against the quantity on the delivery receipt. The shrink wrap if applicable should be intact if palletized, if not this may be a sign of shortage in your shipment. If a shipment arrives intact with no visible damage, the shipment should be received. The carrier will NOT allow inspection of a shipment received with no visible damage. If a shipment arrives with any obvious damage, you are entitled to refuse the damaged shipment. Please note on the DR the type of damage, shortage or if the shrink wrap is not intact to facilitate claims. Please report all concealed damages within 48 hours of signing the DR to avoid denial of claim. Please submit a complete claim form to email@example.com with any images of the damage to the items and of the shipping box. All claims are to be made within 5 days of receipt of merchandise. If you are not refusing the shipment, please keep the damaged item with all original packaging until the claim is resolved. Remember if not signed for short or damaged with description Light & Living LLC reserves the right to refuse responsibility. Please make sure your receiving facility is aware of the above guidelines.
Returns accepted on non damaged merchandise excepted within 10 business days.
No returns or damaged merchandise will be accepted without a Return Authorization (RMA) issued by our customer service department. All returns for reasons other than shipping damage or manufacturer defect are subject to a 25% restocking fee plus shipping and handling charges both ways. All merchandise must be returned in original condition for credit. Once returned products are received in perfect condition, original form of payment will be credited for the amount of the product minus the original freight and a 25% restocking fee.
Light & Living does not accept returns due to customer remorse or aesthetic dissatisfaction. Many of our products are skillfully handcrafted with variations in color, size, finish, wood splits, rubbed paint and an “aged or worn” look are inherent characteristics and are considered part of making these irregularities an important part of the elegance and beauty of our products.
All cancellations and/or revisions must be in writing to firstname.lastname@example.org. You must receive written confirmation of a cancellation from Light & Living LLC before you may consider your order cancelled. Orders may only be cancelled prior to orders invoice date.
Additionally any orders cancelled after the shipment has been picked, packed and scheduled for delivery but has not yet shipped will also be charged a 25% restocking fee.
Light & Living warrants its products for one year against defect. Defect does not include variations in color, size, finish, wood splits, rubbed paint nor an aged or worn look in appearance.
Retailers wishing to market Light & living products through an E-Commerce channel must submit a request in writing for approval to email@example.com. The marketing of our products without prior approval is prohibited and a violation of The Digital Millennium Copyright Act (DMCA). Each request must include the associated domain(s) through which our product is to be marketed. If the website is not live, we will require a link to staging site for review. Light & Living prohibits the marketing of its products through any unapproved marketplace or third-party site.
Internet Minimum Advertising Price (IMAP) & MAP Policy
Light & Living has this policy for all Light & Living customers with respect to the customer advertising over the Internet or other forms of advertising sources of our products.
a. Customers are allowed to establish their own resale prices, however, a customer may not advertise nor promote over the internet or other marketing sources at a net price that is less than the Internet Minimum Advertised Price (IMAP) or Minimum Advertised Price (MAP) set fourth by Light & Living. For IMAP and MAP pricing contact firstname.lastname@example.org.
b. Light & Living will monitor customers websites and if customer violates the IMAP or MAP policy of Light & Living, customer will be asked to cease advertising and/or promoting products on the internet or other sources of advertising in violation of our IMAP & MAP policy. Failure to comply with Light & Living policies, Light & Living will cease all future shipments to the customer.