Frequently Asked Questions (FAQ)

Check that you are using the correct e-mail address and password. Forgotten your password? Request a new password via the website. Not receiving an e-mail? Check your spam folder or contact our customer service.

You can check the current stock status via our webshop. We work with real-time stock updates.

Complaints should be reported within 8 days of receipt. This can easily be done once you have logged into your online account via our webshop. All our orders, agreements and invoices are subject to the general terms and conditions of Lightmakers BV, as filed with the Dutch Chamber of Commerce.

We are a wholesaler and only supply business customers, such as retailers, stylists and the hospitality industry. Private individuals cannot order from us. You can find the FAQ for consumers here.

You can easily register on our website. After approval of your account, you will get access to our webshop and current prices.

You need a valid Chamber of Commerce number (or a comparable company registration number outside the Netherlands) and VAT number and your company must be active in the interior or lighting industry.

Yes, as a registered customer you have access to our digital catalogue and current price lists via our online platform.

No, we only sell our products in bulk packs. Would you like to buy smaller quantities? Then please refer to our Cash & Carry locations.

Yes, provided you are an approved business customer and comply with our terms and conditions of sale. Contact us for more information.

You are welcome to visit our showrooms in Noordwijk (Netherlands) and Arnas (France). In addition, you can buy directly from our Cash & Carry's or visit us at international trade fairs.

We regularly attend international trade fairs. You can find the current trade fair calendar here.

You can reach us by phone +31 (0)71 - 367 22 40 or e-mail us at [email protected].

Log in to our webshop, add products to your shopping basket and complete your order. You can also order via your account manager or in our showrooms (by appointment only).

That depends on the status of your order. We try to process your order as quickly as possible. Once the order and delivery time have been confirmed, it is unfortunately no longer possible to change the order. So please contact your account manager or our customer service as soon as possible if you need to make any changes.

You can. Go to my account and search for your order under ‘My orders’, from where you can add your entire order to your shopping cart.

After registration, one of our employees will contact you. Check your mailbox (including spam folder) for a confirmation e-mail.

If everything is in stock, we will deliver as soon as possible. While confirming your order, you will receive an indication of the delivery time. Products that are in stock, the following times apply as an indication:

Netherlands/Belgium: 1-3 working days
DACH: 3-5 working days
UK: 5-10 working days
Rest of Europe: 10 working days

Shipping costs vary per order and location. You will see the cost during checkout or check the Delivery Terms.

Free delivery conditions vary by region. Login to your account or check the Delivery Terms for more information.

No, that is not possible. Would you like to take products with you immediately? Then visit one of our Cash & Carry locations.

You can pay via bank transfer, iDEAL, credit card or on account (upon approval).

Yes, after approval by our finance department. Please contact us to discuss the possibilities.

You can find your invoices in your account. Do you have any questions? Please contact our customer service.

Returns are only possible by agreement and under certain conditions. Please contact our customer service if you wish to return a product.

Showroom the Netherlands
's Gravendijckseweg 8
Noordwijk

Showroom France
108 Rue Benoit Raclet
69400 Arnas

Our Cash & Carry locations:
- TICA Aalsmeer (The Netherlands)
- Trends & Trade Venlo (The Netherlands)
- TradeMart Brussels (Belgium)

Yes, our showrooms are open by appointment only. Simply plan your visit for showroom Noordwijk, or send and email for showroom France.

Yes, you can take the products directly with you and checkout.

Yes, we supply selected webshops that comply with our terms and conditions. After approval of your registration, you can offer our products online.

As a registered customer, you get access to our product database, where you can download product images, descriptions and specifications.

We support our webshop customers with advice, marketing materials and regular updates on trends and new collections. Contact your account manager for more information.